Data protection statement


  1. Authorized entity (Operator) and contact
  2. What is personal data
  3. How we use your data
  4. Expression of consent, rights of withdrawal/appeal
  5. Modification of this data protection information


Protecting the privacy and fundamental personal rights of our customers when accessing our website is of fundamental importance for the reliable use of our offers. If you visit, personal data is collected and used to a limited extent. With this data protection statement we want to highlight and explain our commitment to a safe and reliable management of this data, about how we use the personal data of our customers. We comply with the strictest provisions of the data protection legislation in force. The security and privacy of your data is extremely important to us. Therefore, as a fundamental principle, customer information is never sold or rented by Frankstahl. We communicate your personal data only in the event of an economic imperative on the part of the order processors authorized by us (e.g.: payment service providers in the case of online payments, credit insurance), to the extent that they are required for the performance of the service respectively. All order processors are contractually obliged to treat your data confidentially and process them only within the limits of the mandate granted by us.

Within the framework of this data protection declaration, we want to inform you about the management of your data, on the contents of

1. Authorized entity (Operator) and contact

If you have questions about data protection, want to exercise your rights or claims regarding your personal data, please contact:

Bucharest, Soseaua Berceni, Nr. 108, Sector 4, 401919, Romania
TEL: +40 31 805 23 83

2. What is personal data?

Personal data are those data that can be associated with a person. These include, for example, data such as name, address, e-mail address and telephone number. In addition to this, other additional data is automatically collected for technical reasons when you visit our website, such as the IP address, which your internet service provider assigns to your computer when you connect to the internet or information about the internet page from which you accessed our offer or the internet browser you use (technical information). This technical information may in isolated individual cases also represent personal data. As a rule, we use technical information in most usual cases only to the extent that it is necessary for technical reasons for the operation of our website and its protection against attacks and abuse, as well as pseudonymized or anonymized for statistical purposes.

3.How we use your data

We only use your data in accordance with the respective applicable legal provisions and with these data protection guidelines, in order to be able to provide you with the products and services requested by you. The processing of your data that goes beyond this framework is carried out by us only with your consent or we will use the data only in pseudonymized or anonymized form. If our company wants to process your personal data for purposes other than those shown above, you will be informed by expressly requesting your consent for the new purpose of processing. No personal data will be processed for other purposes, except after obtaining consent.

In order to process offers/orders, we usually require, as a basic principle, the following data:

If you visit the sites, they are stored as standard, in the contents of the protocol type files, the so-called Logfiles:

These data are stored by us for a period of 7 days as a preventive technical measure to protect data processing systems against unauthorized access.

We maintain permanently updated and continuously tested technical and organizational measures to guarantee data security, in particular for the protection of your data during data transmission as well as against third-party disclosure.

4. Expression of consent, rights of withdrawal/objection

You can at any time refuse a use of your data for advertising, market research and opinion polling purposes or express your disagreement about the future use of your data. You can send us the refusal or disagreement by e-mail to the e-mail address: To the extent that you receive advertising materials from us by e-mail, you can exercise your right of opposition by clicking on the link received in the e-mail and following the subsequent instructions. Please understand that it may take some time to implement your opt-out/opt-out from our systems and you may still receive other messages from us during this time. The deadline for resolving your request will be 30 calendar days. This period may be extended by two months when necessary, taking into account the complexity and number of applications. The company as operator will inform you of any such extension within one month of receiving the request, including the reasons for the delay. To the extent that we process your personal data, you thus have the right to information regarding the purposes of the processing, the categories of personal data processed, the recipient of this personal data, the duration of storage, your rights, the origin of the personal data as well as the existence an automated decision-making method. This information is free.

You are entitled to request the rectification of erroneous or incomplete personal data concerning you. You have the right to request the erasure of personal data concerning you to the extent that the data processing took place unlawfully and there are no legal obligations on our part to contravene such erasure.

You are entitled to request the restriction of the processing of your data, we would like to draw your attention to the fact that using your data exclusively for the provision of commercial operations does not require your additional consent regarding the receipt of advertising materials.

You are entitled to request the transmission of your data, which you have made available to us in a well-structured, common and machine-readable format. You have the right to data portability, which means that your personal data will be transferred by us directly to another operator, to the extent technically possible.

You have the right to file a complaint with the National Supervisory Authority for the Processing of Personal Data, B-dul G-ral. Gheorghe Magheru 28-30 Sector 1, postal code 010336, Bucharest, Romania if your rights in relation to data protection have been violated.

5. Modification of this data protection information

Wanting to constantly present our customers with an attractive offer, we are thus continuously adapting our assortment to customer requirements. For this reason, updates to this data protection information may become necessary. That is why we recommend that you periodically inform yourself about the changes within this site.

Update status June 2019